By the narrowest of margins, disaster was averted on this occasion, however in addition to an unavoidable element of sheer good fortune, some of the key factors in this outcome were certainly ones that organizations can both learn from and indeed, implement.
Molly had been given crisis training and this was critical in knowing how to deal with a situation of threat and potential harm. Any organization requiring workers to deal with clients, patients, or members of the public IN ISOLATION should regard such training as essential and not an option.
Had this counselor been ill-equipped to deal with this disturbed boy the outcome would have almost certainly resulted in fatalities, in line with his previously claimed plot.
Of course Molly’s many years of experience may well have led to much more rapid conclusions and assessments of the threat, but regardless, the crisis training was cited as being of vast importance to the avoidance of harm.
The other key factor, and a negative at that, is the issue of the complication of raising the alert with a cellphone covertly and for that call to connect to who it needs to. Some of the drawbacks of relying on the stock functions of a cellphone in an emergency situation can include: