Do I need to turn off the device to charge it?
No. It is a good practice though, as starting up resets everything to its optimum configuration. When you first get your device it is preferable to leave it charging overnight so that any software updates can be sent.
Is the device waterproof?
To a point. It is rated to be splashed with water, but total immersion is not advised.
What if I accidently press the SOS button?
Depending on the response protocol, our monitoring center or a supervisor will try and contact you on your cell phone. In addition, the response service records any audio from the device. The response center can determine if there is a struggle, a code word or sentence being used, or just general background noise.
Is there a way for me to log visits in case I can’t raise an alarm on the device?
Yes, if you have been given our cell phone Guardian app to sit alongside your device. Please refer to either the iPhone or Android user guide for how to use the app. Please note you can check in /out on the Guardian app which will raise an alarm if the time period is exceeded. There is also an alarm button within the Guardian app. All required information will be sent to the monitoring center.