Inability to get along with others;
Patterns of verbal harassment or abusive behavior toward others;
Sense of moral superiority or righteousness;
Frequent displays of temper or anger;
Inability to accept responsibility for mistakes;
Tendency to feel wronged or humiliated;
Tendency to hold grudges or blame others;
Fascination with guns and weapons; and Habitually resisting or challenging authority.
As in every situation dealing with other people and events, it is utterly impossible to predict when a situation will escalate to violence nor is it possible to foresee if such a situation will result in a tragedy as above. As a result every situation of risk needs careful preparation and assessment, to both know the liklihood of a threat and how to deal with it.
GuardianMPS allows an alert to be raised the second an employee feels threatened. By pressing a button on their phone, an alert is registered with live audio recording. In a great many cases, violence follows in a progression from clear expressions of anger such as verbal threats and gesturing.
It is at this point, that those on the receiving end of the threat tend to rationalize the situation into “can I handle this” or “I need help” GuardianMPS’ experience says that whether or not the individual feels they are able to control the situation, the alert should be placed NOW.
Violence is most often prefaced with threatening behavior including verbal abuse and gesturing. As a confrontation develops the ability to rationalize and even influence the aggressor’s behavior diminishes and calling for help or raising an alert becomes increasingly more difficult.
Raising an alert as an “early warning” is not a “false alarm” – why? Simply because even if the situation ended peacefully or is de-escalated, it COULD have been different.
Dealing with the public is never easy in an interfacing role for a host of reasons, the main one being that you don’t know what you’ll face next. Informing and educating yourself and your team on some of the risks and concerning character traits may go someway to providing an early warning before a situation escalates.
Technology such as GuardianMPS will assist in notifying a workers’ team and the emergency services of the situation as early as the button is pressed and getting help becomes easier with live recording and pinpoint GPS location of the alert details.